How can I contact the After sale department? We will only begin repairs after you accept the quote. if the defect is not included in the guarantee: a quote stating the cost of the necessary repairs will be sent to you by email or by post.
St dupont lighter repair lotus free#
if the defect is included in the guarantee: repairs will be carried out free of charge
Dupont product has been sent to the After sale service, what happens? Dupont customer service is covered by a guarantee of twelve (12) months, including parts and labour, from the date of the piece leaving the repairs workshop.Īpplicable prices as of in France (for example). Is the customer service covered by a guarantee? We cannot be held responsible for the loss of your parcel if you use a delivery method without a tracking service. We encourage you to send your parcel via a tracked shipping service. We kindly invite you to fill out the form and include it to your shipment so that our atelier can contact you: (Download PDF)
Dupont can only undertake repairs on your product if you enclose the document included when you received your order when sending your product:ġ) Your complete and correct personal detailsĢ) If the product is under guarantee, you must also include your guarantee card and the receipt for your purchase. Dupont product is covered by our guarantee, or whether your guarantee has expired, please send your product to our customer service at the following address: Regardless of whether the problem encountered with your S.T.
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